Terms & Conditions

ACKNOWLEDGMENT AND ACCEPTANCE OF TERMS OF SERVICE. The services offered by Tricore Pte. Ltd. (“Tricore”) at www.vsHub.com (the “Site”), and any sub-domains, are provided to you under the terms and conditions of this Terms of Service (“Terms of Service”), and any operating rules or policies that may be published by Tricore at Site. The Terms of Service comprises the entire agreement between you and Tricore, and supersedes all prior agreements between the parties regarding the subject matter contained herein. BY COMPLETING THE REGISTRATION PROCESS, OR USING vsHub, YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS HEREIN. WE, TRICORE RESERVE THE RIGHT TO UPDATE AND AMEND THESE TERMS AND CONDITIONS FROM TIME TO TIME.

The revised terms and conditions will be posted on the Site and shall take effect from the date of such posting.

1. Security

1.1 You are solely responsible for maintaining the confidentiality of your password and account and for all activities that occur under your account.

1.2 You may change your password or any other account information at any time by going to your My Account page once you have logged in.

1.3 You agree to immediately inform us within 5 days if you suspect that your account and/or any identifier number allocated by Tricore has been compromised in any manner such as unauthorized use of your account, password and/ or any identifier number allocated by Tricore.

1.4 We are authorized to act on all instructions received using your vsHub Username, vsHub password, and/or any identifier number allocated by Tricore.

1.5 We are not obliged to verify the authencity of such instructions or transactions made.

1.6 We have the right to monitor, and control any activity, content or material appearing on the Site and to investigate any violation or non-compliance with these terms and conditions

1.7 You agree to:

1. Provide certain current, complete, and accurate information about you when prompted to do so by the vsHub

2. Maintain and update this information as required to keep it current, complete and accurate. If any information provided by you during your original registration or in your My Account is inaccurate, Tricore reserves the right to terminate your account immediately and your right to use vsHub Service.

1.8 Identification documents must be sent to us upon request in the event that your account or transactions show any irregularities, suspicious and/or fraudulent activities. Failure to provide the requested documentation will result in your account, items and/or orders being suspended until the said requested identification document is forwarded for our verification. Our company will not be held liable for any delays or damages as a result in this non-compliance.

2. Termination

2.1 Tricore may terminate your vsHub Account or your use of vsHub Service with or without cause at any time and effective immediately, at Tricore’s sole discretion, should your conduct fail to conform to the terms and conditions of these Terms of Service.

2.2 Tricore shall not be liable to you or any third party for termination of vsHub Account or termination of your use of vsHub Service.

2.3 After cancellation or termination of your vsHub Account, Tricore reserves the right to (i) charge you standard rates for packages that still arrive under your name, or (ii) return the items to sender or (iii) destroy them.

2.4 You may cancel your vsHub Account by giving us 10 days’ prior notice in writing.

2.5 Your cancellation shall not release you from any liabilities or responsibilities which have accrued prior to the date of termination, including but not limited to your obligation to pay any outstanding charges.

3. Privacy

3.1 We do not sell, rent or disclose your personal information to third parties for their marketing purposes without your explicit consent.

3.2 Your information is being processed and stored in servers located in Singapore that has infrastructure as well as system security protection.

4. Acceptance

4.1 Tricore will not accept items delivered COD (Cash on Delivery) on your behalf.

4.2 Tricore will not accept delivery on your behalf of goods that prohibited in Malaysia.

4.3 Tricore will not accept delivery to any one on your behalf unless the delivery is addressed to you.

5. Inspection

5.1 Tricore reserves the right to open and inspect any items delivered in your name without prior notice to you.

6. Storage

6.1 Tricore will store packages free of charge for period of 30 days from the date of items received.

6.2 After 30 days, Tricore will charge you a fee of RM25/ week which will have to be paid prior to shipment to you.

6.3 Unclaimed or unselected packages/orders for shipment more than 60 days at our facility will be disposed as we deem fits.

7. Export and Delivery of the Product

7.1 Tricore will ship all packages to your registered mailing address.

7.2 No packages will be shipped until you have paid all duties, taxes, shipping charges and storage costs, if any.

7.3 You are solely responsible for declaring the correct value stated in your purchase invoice of each package for the purpose excise, duty and tax payments.

7.4 You should note that shipments may be inspected at anytime by Customs authorities and incorrect valuations can lead to penalties for which you are solely responsible.

8. Fees

8.1 vsHub Shipping charges are posted on the Site http://www.vshub.com/mailbox-my-shopper-shipping-rates/

8.2 We will have the right to review the Shipping charges from time to time and make changes thereof without any or prior notice to you.

8.3 A processing fee of USD50 will be charged for returning the products back to the merchants. This fee is excluding the delivery fee.

9. Indemnity

9.1 You agree to indemnify Tricore for all losses, costs, damages and expenses incurred by each of them for (i) the non-compliance with any law of regulations of any country by you, (ii) the breach of any of these Terms by you, (iii) your use of the vsHub services and (iv) any party’s use of vsHub services using your vsHub username, password, reference number and/ or any identifier number allocated by Tricore.

10. Limitation of Liability

10.1 TRICORE SHALL NOT BE LIABLE FOR ALL INDIRECT, ANCILLARY, LOST PROFITS, BUSINESS OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH OUR SITE, OUR SERVICES OR THIS AGREEMENT (HOWEVER ARISING, INCLUDING NEGLIGENCE).

10.2 OUR LIABILITY TO YOU IN ANY CIRCUMSTANCE IS LIMITED TO THE FOLLOWING SUM: THE DECLARED VALUE OF THE ITEM OR RM 150, WHICHEVER IS LOWER.